News

Nodak Insurance Company's claims group, which includes American West Insurance Company, has achieved a "Superior Rating" for Personal Lines Claims Customer Experience in 2021 as measured by Ward's ExperienceMonitor program. This is the second year in a row for this honor.

Aon’s benchmarking division, Ward Group, is the trusted leader of benchmarking and best practices services for the insurance industry. For the past 30 years, our firm has analyzed key financial and customer experience aspects of the property-casualty insurance companies, identifying the top performers. Aon Inpoint is dedicated to making insurers more competitive through providing data, analytics, engagement and consulting. 

Ward’s Claims Customer Experience Superior Rating® is based on achieving a minimum Net Promotor Score of 50 across all Personal Auto and Property claims settled and measured during 2021.    

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